Goal 1: Encourage and support citizen involvement and leadership to improve the quality of life at the neighborhood level by ensuring that the citizen's first point of contact with his/her public safety resources is courteously, sympathetically, and efficiently met.
Objective 1
Emphasize and encourage proper telephone listening and courtesy.
Objective 2
Analyze citizen needs and/or expectations
Objective 3
Review call handling techniques and efficiency.
Objective 4
Analyze and critique citizen complaints with telecommunicators.
Goal 2: Ensure the safety and effectiveness of our officers and other public safety personnel by diligently and thoroughly gathering all pertinent information necessary to ensure a safe and efficient response.
Objective 1
Emphasize and encourage proper calls-for-service interview techniques.
Objective 2
Analyze and critique officer safety issues.
Objective 3
Emphasize and properly implement officer safety related procedures, i.e. pursuits.
Goal 3: Provide our officers and other public safety personnel with a communications' safety net through conscientious monitoring, and when necessary, through timely intervention and interaction.
Objective 1
Establish and encourage sharing of concerns regarding officer safety status reports and monitoring, calls for assistance, and back-up procedures.
Objective 2
Conduct regular meetings with public safety personnel (i.e. law enforcement subcommittee) to encourage sharing of concerns, ideas, etc.
Goal 4: Achieve organizational excellence through commitment, education, continuing education, and technology.
Objective 1
Examine alternative methods of continuing training to reduce overtime costs associated with formal classroom training.
Objective 2
Explore new technologies for application in Central Dispatch and in the field force.
Goal 5: Employ personnel who meet the highest standards of professional excellence.
Objective 1
Establish a network with other public safety communications' training program directors to encourage persons seeking a career in law enforcement to consider a career choice as a public safety telecommunicator.
Objective 2
Evaluate and improve candidate testing methodology to ensure a high level of training success and employee competence.
Goal 6: Provide entry level training of the highest caliber.
Objective 1
Develop and implement a Communications' Training Officer program.
Goal 7: Promote job satisfaction through employee participation in decision making and improved working environments.
Objective 1
Conduct regular “work-circle” sessions between management and telecommunicators.
Objective 2
Emphasize and ensure a clean, safe, and attractive physical environment.