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Goal
1
Encourage
and support citizen involvement and leadership to improve
the quality of life at the neighborhood level by ensuring
that the citizen's first point of contact with his/her public
safety resources is courteously, sympathetically, and efficiently
met.
Objective
1
Emphasize
and encourage proper telephone listening and courtesy.
Objective
2
Analyze
citizen needs and/or expectations
Objective
3
Review
call handling techniques and efficiency.
Objective
4
Analyze
and critique citizen complaints with telecommunicators.
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| Goal
2
Ensure
the safety and effectiveness of our officers and other public
safety personnel by diligently and thoroughly gathering all
pertinent information necessary to ensure a safe and efficient
response.
Objective
1
Emphasize
and encourage proper calls-for-service interview techniques.
Objective
2
Analyze
and critique officer safety issues.
Objective
3
Emphasize
and properly implement officer safety related procedures,
i.e. pursuits.
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| Goal
3
Provide
our officers and other public safety personnel with a communications'
safety net through conscientious monitoring, and when necessary,
through timely intervention and interaction.
Objective
1
Establish
and encourage sharing of concerns regarding officer safety
status reports and monitoring, calls for assistance, and
back-up procedures.
Objective
2
Conduct
regular meetings with public safety personnel (i.e. law
enforcement subcommittee) to encourage sharing of concerns,
ideas, etc.
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Goal
4
Achieve
organizational excellence through commitment, education, continuing
education, and technology.
Objective
1
Examine
alternative methods of continuing training to reduce overtime
costs associated with formal classroom training.
Objective
2
Explore
new technologies for application in Central Dispatch and
in the field force.
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| Goal
5
Employ
personnel who meet the highest standards of professional excellence.
Objective
1
Establish
a network with other public safety communications' training
program directors to encourage persons seeking a career
in law enforcement to consider a career choice as a public
safety telecommunicator.
Objective
2
Evaluate
and improve candidate testing methodology to ensure a high
level of training success and employee competence.
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| Goal
6
Provide
entry level training of the highest caliber.
Objective
1
Develop
and implement a Communications' Training Officer program.
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| Goal
7
Promote
job satisfaction through employee participation in decision
making and improved working environments.
Objective
1
Conduct
regular “work-circle” sessions between management and telecommunicators.
Objective
2
Emphasize
and ensure a clean, safe, and attractive physical environment.
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